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Submit an NCR for Recommended Disposition

This stage is divided in two substages

  1. Submit for Recommended Disposition
  2. Submit Recommended Disposition

In this section you are verifying NCR information prior to submitting to responsible parties so they can provide recommendations / propose corrective actions for this NCR. You will have the opportunity to review and make changes as in the coordination stage. You can comment, request for clarification (if needed). Coordinator / Issuer will have opportunity to cancel the NCR or provide requested clarification to move NCR to next stage or submit for recommended disposition without clarification and comment.

At this stage you must have at least one Responsible Party and one Issuer to move NCR in next stage.

Prior to the submittal of an NCR for recommendation you will have the opportunity to input comments and request clarification to the Issuer. The Issuer and Coordinator will receive notification to provide requested clarification.

Issuers have the following options:

  1. Provide clarification.
  2. Cancel the NCR. A cancelled NCR can be reinstated if required.

Comment on NCR:​

If you have any comments, then type your comment in “Leave comment” box and click on "Comment" button. Your comment will be saved in history.

Request for Clarification:​

If you are looking for clarification, then describe the clarification needed in “Leave a Comment”. Click on the Clip icon icon to attach any documents that may need to provide clarification. Hover over the attachment to delete the file if accidentally attached.

Submit Clarification

Click on "Clarify" to submit NCR for clarification. Confirmation for submittal request will pop up to confirm prior to submission. Click on "OK" to confirm the request.

Respond to Clarification or Cancel NCR:​

Issuer will have options to Cancel NCR or Respond to Clarification.

Respond to Clarification​

Issuer could provide requested clarification in "Leave a Comment" box, attach documents if needed and click on "Respond to Clarification".

Cooridnator will receive notification for received clarification. Now that the Coordinator has the clarification they can submit the NCR by clicking on “Submit for Recommended Disposition”.

Cancel NCR​

If the NCR is in a state of clarification, the Coordinator can choose to cancel it by clicking the "Cancel" button.

Cancel NCR

Reinstate NCR​

User can reinstate NCR by clicking on "Reinstate NCR" button. Canceled NCR will be Reinstated back to coordination stage.

Reinstate NCR

In this section, you are submitting NCR for recommending the disposition of it. The issuer and responsible party will receive notification to begin working on recommendations for corrective and preventive measures. During this phase, you must choose at least one responsible party who will take corrective action, one issuer who raised the non-confirmative, and indicate whether the NCR is internal or external.

  1. Click on "Submit for Recommended Disposition"
  2. You will see a pop-up confirmation to submit the NCR for recommended disposition. Please click on the "OK" button to proceed.
  3. You will be able to select and add Responsible Party and associate Alias, if applicable.
  4. You can choose to add or remove the responsible party or the issuer's associated alias, if applicable.

At least one Issuers and One Responsible party must select at this stage.

  1. Select NCR Visibility: select "Internal" or "External" as applicable and click on "Submit".

Submit NCR for recommended disposition

NCR Status will be changed to Recommended Disposition and will take you to “Submit Recommended Disposition.”

NCR visibility will change to:
External NCR example

or to:
Internal NCR example

Colour codding and NCR number is different for Internal (red color and [I] letter) and External (yellow color and [E] letter) NCR.

The responsible party will receive a notification and will be saved in history.

NCR responsibles

In this section as a Responsible Party you are proposing corrective actions to acceptors to dispose this NCR. You are selecting the NCR category, you can Provide recommendations on how to address the nonconformance and fix any defects. You can select the root cause(s) from a drop-down menu and type in sub-root causes and corrective actions to prevent similar nonconformances from occurring in the future. Additionally, you have the ability to upload supporting documents and photos to help the NCR reviewer or approver accept or comment on the recommended disposition. If you need clarification or want to comment, you can do so and the NCR will go back to the coordination stage, giving the issuer the opportunity to clarify or cancel the NCR as necessary.

NOTE: In this stage at least one approver must be assigned.

Submit Recommended Disposition

On "Write" tab you can fill subsections "Recommended Disposition" and "Comment". Click on “Preview” to preview filled informations in this section.

In this subsection you could fill "NCR category", "Proposed Action", "Root" and "Sub Root" causes, "Corrective Actions" and upload "Attachements".

NCR Category​

Select one Category from the available options : Use-As-Is, Repair, Rework or Reject.

NCR Proposed Action​

Please enter your recommendations for addressing this NCR in the "Proposed Action" text box. Provide details on how repairs will be carried out to assure the approver that the product will meet specified requirements after repair/rework. You may also upload any relevant sketches, documents, or procedures to support your recommendations.

NCR Root Cause​

Select appropriate root cause from one of the following available options: Machines, Methods, Materials, Environmental, People, and Measurements. You wil be able to select only one option.

Click on "+ Add Root Cause" to add more root causes or "(-)" to remove any.

Sub Root Cause​

Type or choose from the dropdown list a sub-root causes for selected root cause. You can enter multiple sub root causes for selected root cause.

NOTE: Sub-root causes gets added to the Dropdown List only if they have been previously used in the project.

Corrective Action​

  • Describe preventive action to prevent reoccurance of this type of non confirmance.

  • Click on "Uload" if you want to attach any supporting documents or photos.

  • Hover over the attachment to delete file if accidently attached or attached wrong one.

  • Click on "Preview" if you want to view prior to submitting the "Recommended Disposition".

Comment & Request clarification​

Comment: Feel free to leave a comment by typing it in and clicking the "Comment" button below. Your comment will be saved in the comment history. Additionally, you have the option to upload a document if you choose to do so.

Clarification: Please enter any necessary clarifications in the comment box provided. If you need to upload any documents, you may do so. Once you have typed your comment, clicking on "Clarify" will prompt a message asking if you are sure you want to submit your clarification request. Select "OK" and the NCR will return to the "Submit for Recommended Disposition" stage. The issuer will receive a notification to provide clarification.

You can now submit your recommended disposition to the approver, with or without comments. Click on "Submit Recommended Disposition" to submit. Confirmation box will appear followed by the message “Please assign users to approvers.” Verify that all "Approver(s)" are chosen and then click on "Submit".

Confirm Recommended Disposition Submition

If necessary, you have the option to select consecutive approvers. These are additional approvers whose approval is also required for the recommended disposition to be approved (such as consultant, city representative, third party inspector or testing agency).

Add or remove acceptor by clicking on "+ Add Acceptor" or "(-)".

NCR will move to “Actual Disposition Stage”. Responsible parties and Issuers will receive notification to accept, comment on proposed corrective and preventive actions.

Link NCR with previously Issued NCR: After submitting the Recommended Disposition, the NCR can be linked with previous NCRs. This can be accomplished by editing the NCR history, specifically under "Submitted for Recommended Disposition".

Link NCR

  1. Find "submitted for Recommended Disposition" in NCR's history.
  2. Click on "three dots" icon.
  3. In the dialog box select “Link NCR” option.
  4. Enter NCR number that you want to link with this NCR. If you are linking multiple NCR’s then the use of comma to separate the NCRs.
  5. Click on "Save" to save to link.

Submiy Link NCR

You will notice Linked NCR number in history and NCR log (NCR link column).